Jonathan M. Bernard and Sara Hasson The Hispanic community today accounts for over 52 million people in the United States, or 17 percent of the entire U.S. population. The Census Bureau projects that by 2020, there will be nearly 66 million Hispanics in the country, accoun...
By Dave Anderson Many leaders make the mistake of believing that talk of creating the right “culture” is simply warm and fuzzy, Pollyanna happy hot tub talk that has little to do with producing the hard numbers necessary to excel in business. This old school mindset is both ...
By Jim Radogna There are a number of good reasons for operating an ethical and legally compliant dealership, not the least of which is staying out of a courtroom. Perhaps the most important reason -- and most often overlooked -- is increased customer satisfaction. Th...
By Anita F. Baker, CPA, CEBS, CliftonLarsonAllen LLPThere is growing concern among employers that health care reform under the Affordable Care Act (ACA) will have a negative financial impact on their businesses.However, it isn’t necessarily so. In reality, employers can experience saving...
By Wayne George, NCM executive conference moderator
It has been argued that your service department charging retail rates to recondition your vehicles is why you aren’t as competitive as you could be with used cars. Let’s look at some facts.Domestic and import average hours per Internal RO in our NCM composites usually comes in at about...
by Nancy Phillips. Historically, automotive transactions have included both the franchise and real estate of the dealership. Dealership prices were defined by fluctuation in the amount of goodwill paid combined with current market value for real estate holdings. As the eco...
The Harvard Business Review has given AutoRetailNet permission to share the following headline, first paragraph and link to their web site for a blog by financial advisor Michael J. Mauboussin that has some simple advice for chosing what is important to a manager.Skill, Luck, and the NHL's...
The net profit before tax of an average dealership rose 5.3 percent year-on-year in November, according to data just released by NADA. The uptick reverses the trend of September and October when average net profit had been falling year-on-year despite rising sales.Separately an AutoRetailN...
Increasingly customers use the Internet to choose a vehicle and a dealer that they want to approach, but the decision of what cars to display in the prime marketing areas of the store remains a critical part of the process. The showroom sets a tone for customers. And one of the prefer...
Jeremy Anwyl says the industry needs to do some soul-searching.
Uncertainty about the need to expand retail groups may be a key reason for the surprising lack of dealership consolidation in 2012, says Edmunds.com Vice Chairman Jeremy Anwyl. "When you look at the really big dealership groups, I think they are internally still struggling with some k...
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By Wayne George, NCM executive conference moderator
It has been argued that your service department charging retail rates to recondition your vehicles is why you aren’t as competitive as you could be with used cars. Let’s look at some facts.Domestic and import average hours per Internal RO in our NCM composites usually comes in at about...By Paulo Albuquerque and George Cook
Increasingly customers use the Internet to choose a vehicle and a dealer that they want to approach, but the decision of what cars to display in the prime marketing areas of the store remains a critical part of the process. The showroom sets a tone for customers. And one of the prefer...Jeremy Anwyl says the industry needs to do some soul-searching.
Uncertainty about the need to expand retail groups may be a key reason for the surprising lack of dealership consolidation in 2012, says Edmunds.com Vice Chairman Jeremy Anwyl. "When you look at the really big dealership groups, I think they are internally still struggling with some k...Pages